{"id":920,"date":"2026-06-13T13:25:15","date_gmt":"2026-06-13T13:25:15","guid":{"rendered":"https:\/\/www.swiftmazetech.com\/blog\/?p=920"},"modified":"2026-06-13T13:25:15","modified_gmt":"2026-06-13T13:25:15","slug":"whatsapp-chatbot-buttons","status":"publish","type":"post","link":"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/","title":{"rendered":"How to Use WhatsApp Chatbot Buttons for Lead Capture in SwiftMaze CRM"},"content":{"rendered":"<p>WhatsApp chatbot buttons help your business capture leads faster from WhatsApp. Instead of asking customers to type long messages, you can show simple options like:<\/p>\n<ul>\n<li>Website Development<\/li>\n<li>Digital Marketing<\/li>\n<li>IT Training<\/li>\n<li>AI Agent<\/li>\n<li>App Development<\/li>\n<li>Software Development<\/li>\n<\/ul>\n<p>When the customer selects an option, <a href=\"https:\/\/www.swiftmazetech.com\/products\/whatsapp-crm\/\" target=\"_blank\" rel=\"noopener\">SwiftMaze WhatsApp CRM<\/a> can send the right reply, collect the customer requirement, and move the chat to your team if needed. This saves time and helps your team handle more WhatsApp leads from one dashboard. In this guide, we will learn how to create and manage <a href=\"https:\/\/youtu.be\/pMKl5Ejp2Gc?si=F7kIcwH9c_jyjsBv\" target=\"_blank\" rel=\"noopener\">WhatsApp chatbot buttons in SwiftMaze CRM<\/a> step by step.<\/p>\n<p><strong>Quick Answer<\/strong><\/p>\n<p>WhatsApp chatbot buttons are clickable options inside a WhatsApp chat. In SwiftMaze CRM, you can create chatbot flows, add rules, set interactive replies, show service options, collect customer needs, and hand over the chat to your inbox when human support is needed.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#What_Are_WhatsApp_Chatbot_Buttons\" >What Are WhatsApp Chatbot Buttons?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Why_Use_WhatsApp_Chatbot_Buttons_for_Lead_Capture\" >Why Use WhatsApp Chatbot Buttons for Lead Capture?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Who_Can_Use_This_Feature\" >Who Can Use This Feature?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#How_to_Open_SwiftMaze_WhatsApp_CRM\" >How to Open SwiftMaze WhatsApp CRM<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_1_Visit_the_SwiftMaze_WhatsApp_CRM_Page\" >Step 1: Visit the SwiftMaze WhatsApp CRM Page<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_2_Click_on_Get_Started\" >Step 2: Click on Get Started<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_3_Register_or_Login\" >Step 3: Register or Login<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_4_Open_the_Dashboard\" >Step 4: Open the Dashboard<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Understanding_the_Chatbot_Menu_in_SwiftMaze_CRM\" >Understanding the Chatbot Menu in SwiftMaze CRM<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#1_Flows\" >1. Flows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#2_Rules\" >2. Rules<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#3_Settings\" >3. Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#4_Execution_Logs\" >4. Execution Logs<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step-by-Step_Guide_to_Create_WhatsApp_Chatbot_Buttons_in_SwiftMaze_CRM\" >Step-by-Step Guide to Create WhatsApp Chatbot Buttons in SwiftMaze CRM<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#How_to_Create_a_Chatbot_Flows\" >How to Create a Chatbot Flows<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_1_Open_Flows\" >Step 1: Open Flows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_2_Create_a_New_Flow\" >Step 2: Create a New Flow<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_3_Select_Integration\" >Step 3: Select Integration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_4_Add_Flow_Name\" >Step 4: Add Flow Name<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_5_Add_Description\" >Step 5: Add Description<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_6_Click_Create_Flow\" >Step 6: Click Create Flow<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#How_to_Create_a_Chatbot_Rule\" >How to Create a Chatbot Rule<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_1_Go_to_Rules\" >Step 1: Go to Rules<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_2_Add_Rule_Name\" >Step 2: Add Rule Name<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_3_Select_Rule_Type\" >Step 3: Select Rule Type<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#What_Each_Rule_Type_Means\" >What Each Rule Type Means<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Welcome\" >Welcome<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Keyword\" >Keyword<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Fallback\" >Fallback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Business_Hours\" >Business Hours<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Handoff\" >Handoff<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_4_Set_Priority\" >Step 4: Set Priority<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_5_Add_Description-2\" >Step 5: Add Description<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#How_to_Add_Interactive_Chatbot_Buttons_or_List_Options\" >How to Add Interactive Chatbot Buttons or List Options<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_1_Select_Response_Type\" >Step 1: Select Response Type<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_2_Add_Interactive_Message_Text\" >Step 2: Add Interactive Message Text<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_3_Choose_Interactive_Type\" >Step 3: Choose Interactive Type<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_4_Add_Button_Text\" >Step 4: Add Button Text<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_5_Add_Footer_Text\" >Step 5: Add Footer Text<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_6_Add_Header_Text\" >Step 6: Add Header Text<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_7_Add_Section_Title\" >Step 7: Add Section Title<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_8_Add_List_Rows\" >Step 8: Add List Rows<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Website_Development\" >Website Development<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-44\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Digital_Marketing\" >Digital Marketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-45\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#IT_Training\" >IT Training<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-46\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#AI_Agent\" >AI Agent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-47\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#App_Development\" >App Development<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-48\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Software_Development\" >Software Development<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-49\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_9_Check_the_WhatsApp_Live_Preview\" >Step 9: Check the WhatsApp Live Preview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-50\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_10_Create_Draft_or_Create_and_Publish\" >Step 10: Create Draft or Create and Publish<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-51\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#How_to_Use_Keywords_in_Chatbot_Rules\" >How to Use Keywords in Chatbot Rules<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-52\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Keyword_Examples_for_Lead_Capture\" >Keyword Examples for Lead Capture<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-53\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Simple_Keyword_Tips\" >Simple Keyword Tips<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-54\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Important_Rule_Options\" >Important Rule Options<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-55\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#One_Time_Per_Conversation\" >One Time Per Conversation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-56\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Stop_After_Match\" >Stop After Match<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-57\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Handoff_to_Inbox\" >Handoff to Inbox<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-58\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#How_to_Set_Chatbot_Settings\" >How to Set Chatbot Settings<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-59\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_1_Open_Chatbot_Settings\" >Step 1: Open Chatbot Settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-60\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_2_Enable_Chatbot\" >Step 2: Enable Chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-61\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_3_Enable_Handoff\" >Step 3: Enable Handoff<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-62\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_4_Enable_Business_Hours\" >Step 4: Enable Business Hours<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-63\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_5_Set_Timezone\" >Step 5: Set Timezone<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-64\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_6_Set_Business_Hours\" >Step 6: Set Business Hours<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-65\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_7_Save_Settings\" >Step 7: Save Settings<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-66\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#How_to_Check_Chatbot_Execution_Logs\" >How to Check Chatbot Execution Logs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-67\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_1_Open_Execution_Logs\" >Step 1: Open Execution Logs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-68\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_2_Use_Search_and_Filters\" >Step 2: Use Search and Filters<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-69\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_3_Check_the_Log_Table\" >Step 3: Check the Log Table<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-70\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Step_4_Use_Logs_to_Improve_Chatbot\" >Step 4: Use Logs to Improve Chatbot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-71\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Best_WhatsApp_Chatbot_Button_Examples_for_Lead_Capture\" >Best WhatsApp Chatbot Button Examples for Lead Capture<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-72\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Example_1_IT_Service_Company\" >Example 1: IT Service Company<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-73\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Example_2_Digital_Marketing_Lead\" >Example 2: Digital Marketing Lead<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-74\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Example_3_Demo_Booking_Lead\" >Example 3: Demo Booking Lead<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-75\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Example_4_Support_Flow\" >Example 4: Support Flow<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-76\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Example_5_Training_Enquiry\" >Example 5: Training Enquiry<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-77\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Best_Practices_for_WhatsApp_Chatbot_Buttons\" >Best Practices for WhatsApp Chatbot Buttons<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-78\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#1_Keep_the_First_Message_Short\" >1. Keep the First Message Short<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-79\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#2_Use_Simple_Button_Text\" >2. Use Simple Button Text<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-80\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#3_Add_Only_Useful_Options\" >3. Add Only Useful Options<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-81\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#4_Use_Human_Handoff\" >4. Use Human Handoff<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-82\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#5_Test_the_Preview\" >5. Test the Preview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-83\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#6_Check_Logs_After_Publishing\" >6. Check Logs After Publishing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-84\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#7_Keep_Keywords_Natural\" >7. Keep Keywords Natural<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-85\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#8_Update_Your_Flow_Regularly\" >8. Update Your Flow Regularly<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-86\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Common_Mistakes_to_Avoid\" >Common Mistakes to Avoid<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-87\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Mistake_1_Creating_Flow_but_Not_Publishing_It\" >Mistake 1: Creating Flow but Not Publishing It<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-88\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Mistake_2_Chatbot_Setting_Is_Off\" >Mistake 2: Chatbot Setting Is Off<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-89\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Mistake_3_Wrong_Keywords\" >Mistake 3: Wrong Keywords<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-90\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Mistake_4_No_Fallback_Rule\" >Mistake 4: No Fallback Rule<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-91\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Mistake_5_No_Handoff_Option\" >Mistake 5: No Handoff Option<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-92\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Mistake_6_No_Business_Hours_Setup\" >Mistake 6: No Business Hours Setup<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-93\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Mistake_7_Not_Checking_Execution_Logs\" >Mistake 7: Not Checking Execution Logs<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-94\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#Final_Words\" >Final Words<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-95\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#FAQs\" >FAQs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-96\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#1_What_are_WhatsApp_chatbot_buttons\" >1. What are WhatsApp chatbot buttons?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-97\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#2_Can_I_create_chatbot_buttons_in_SwiftMaze_CRM\" >2. Can I create chatbot buttons in SwiftMaze CRM?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-98\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#3_What_is_a_chatbot_flow_in_SwiftMaze_CRM\" >3. What is a chatbot flow in SwiftMaze CRM?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-99\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#4_What_is_a_chatbot_rule\" >4. What is a chatbot rule?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-100\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#5_What_is_the_use_of_keywords_in_chatbot_rules\" >5. What is the use of keywords in chatbot rules?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-101\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#6_What_is_handoff_in_SwiftMaze_CRM\" >6. What is handoff in SwiftMaze CRM?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-102\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#7_Why_should_I_use_business_hours_in_chatbot_settings\" >7. Why should I use business hours in chatbot settings?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-103\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#8_How_can_I_check_if_my_chatbot_is_working\" >8. How can I check if my chatbot is working?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-104\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#9_Should_I_use_fallback_rules\" >9. Should I use fallback rules?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-105\" href=\"https:\/\/www.swiftmazetech.com\/blog\/whatsapp-chatbot-buttons\/#10_What_is_the_best_first_chatbot_menu_for_lead_capture\" >10. What is the best first chatbot menu for lead capture?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Are_WhatsApp_Chatbot_Buttons\"><\/span>What Are WhatsApp Chatbot Buttons?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>WhatsApp chatbot buttons are simple clickable options shown inside a WhatsApp message.<\/p>\n<p><strong>For example:<\/strong><\/p>\n<blockquote><p>Hello,<\/p>\n<p>Welcome to SwiftMaze Tech Private Limited.<\/p>\n<p>Thank you for contacting us. We help businesses with digital solutions and growth services.<\/p>\n<p>Please select the service you are interested in from the options below.<\/p><\/blockquote>\n<p>Button:<\/p>\n<blockquote><p><strong>Choose Service<\/strong><\/p><\/blockquote>\n<p>After clicking the button, the customer can see service options like:<\/p>\n<ul>\n<li>Website Development<\/li>\n<li>Digital Marketing<\/li>\n<li>IT Training<\/li>\n<li>AI Agent<\/li>\n<li>App Development<\/li>\n<li>Software Development<\/li>\n<\/ul>\n<p>This makes the chat simple for the customer. They do not need to type a long message. They can select the right option and your team can understand their need faster.\u00a0 In SwiftMaze CRM, businesses can use both quick reply buttons and template buttons. Quick reply buttons are useful for live chatbot replies. They help customers choose an option during the chat. Template buttons are useful inside approved WhatsApp template messages. They are helpful for campaigns, follow-ups, reminders, and business updates.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_Use_WhatsApp_Chatbot_Buttons_for_Lead_Capture\"><\/span>Why Use WhatsApp Chatbot Buttons for Lead Capture?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Many businesses get WhatsApp messages every day.<\/p>\n<p>Customers ask about price, demo, service details, support, booking, or consultation.<\/p>\n<p>If your team replies late, the lead may go cold.<\/p>\n<p>Chatbot buttons help you reply instantly.<\/p>\n<p>They help you:<\/p>\n<ul>\n<li>Welcome new customers<\/li>\n<li>Ask what service they need<\/li>\n<li>Show clear options<\/li>\n<li>Collect lead details<\/li>\n<li>Send the right reply<\/li>\n<li>Move the chat to the inbox<\/li>\n<li>Save sales team time<\/li>\n<li>Reduce repeated manual replies<\/li>\n<li>Track chatbot activity from logs<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Who_Can_Use_This_Feature\"><\/span>Who Can Use This Feature?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>WhatsApp chatbot buttons are useful for:<\/p>\n<ul>\n<li>IT companies<\/li>\n<li>Digital marketing agencies<\/li>\n<li>Training institutes<\/li>\n<li>Real estate businesses<\/li>\n<li>Clinics<\/li>\n<li>Coaching classes<\/li>\n<li>Ecommerce stores<\/li>\n<li>Local service businesses<\/li>\n<li>SaaS companies<\/li>\n<li>Customer support teams<\/li>\n<li>Sales teams<\/li>\n<\/ul>\n<p>If your business gets repeated WhatsApp questions, this feature can help.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Open_SwiftMaze_WhatsApp_CRM\"><\/span>How to Open SwiftMaze WhatsApp CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Step_1_Visit_the_SwiftMaze_WhatsApp_CRM_Page\"><\/span>Step 1: Visit the SwiftMaze WhatsApp CRM Page<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>First, open the SwiftMaze WhatsApp CRM product page:<\/p>\n<p><a href=\"https:\/\/www.swiftmazetech.com\/products\/whatsapp-crm\/\">https:\/\/www.swiftmazetech.com\/products\/whatsapp-crm\/<\/a><\/p>\n<p>On this page, you can learn about SwiftMaze WhatsApp CRM features like inbox, chatbot, campaigns, templates, leads, reports, and automation.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_2_Click_on_Get_Started\"><\/span>Step 2: Click on Get Started<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Click on the <strong>Get Started<\/strong> button.<\/p>\n<p>This will take you to the CRM app.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-923 size-full\" src=\"https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/get-started-button-on-swiftmaze-crm.webp\" alt=\"get started button on swiftmaze crm\" width=\"1883\" height=\"772\" srcset=\"https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/get-started-button-on-swiftmaze-crm.webp 1883w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/get-started-button-on-swiftmaze-crm-300x123.webp 300w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/get-started-button-on-swiftmaze-crm-1024x420.webp 1024w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/get-started-button-on-swiftmaze-crm-768x315.webp 768w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/get-started-button-on-swiftmaze-crm-1536x630.webp 1536w\" sizes=\"(max-width: 1883px) 100vw, 1883px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_3_Register_or_Login\"><\/span>Step 3: Register or Login<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you are a new user, fill out the registration form.<\/p>\n<p>If you already have an account, login with your email and password.<\/p>\n<p>After login, your SwiftMaze CRM dashboard will open.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_4_Open_the_Dashboard\"><\/span>Step 4: Open the Dashboard<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>After login, you will see the main dashboard.<\/p>\n<p>On the left side, you will see the navigation menu.<\/p>\n<p>For this guide, click on <strong>Chatbot<\/strong>.<\/p>\n<p><strong>Read Also:\u00a0<a href=\"https:\/\/www.swiftmazetech.com\/blog\/how-to-build-a-lead-management-system-using-whatsapp-crm\/\" target=\"_blank\" rel=\"noopener\">How to Build a Lead Management System Using WhatsApp + CRM<\/a><\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Understanding_the_Chatbot_Menu_in_SwiftMaze_CRM\"><\/span>Understanding the Chatbot Menu in SwiftMaze CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Inside the Chatbot menu, you will see four main options:<\/p>\n<ol>\n<li>Flows<\/li>\n<li>Rules<\/li>\n<li>Settings<\/li>\n<li>Execution Logs<\/li>\n<\/ol>\n<p>Let us understand each one in simple words.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Flows\"><\/span>1. Flows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Flows are the main chatbot groups.<\/p>\n<p>A flow can have many rules inside it.<\/p>\n<p>For example:<\/p>\n<p>Flow Name: SwiftMaze Main Service<br \/>\nDescription: New customer service selection and lead intake<\/p>\n<p>This means the flow is used to welcome new customers, show services, and collect their interest.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Rules\"><\/span>2. Rules<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Rules decide what the chatbot should send when a customer sends a message.<\/p>\n<p>For example:<\/p>\n<p>When a customer sends \u201chi\u201d, the chatbot can show the welcome menu.<\/p>\n<p>For a message like \u201cpricing\u201d, the chatbot can send a pricing reply.<\/p>\n<p>After the customer selects \u201cDigital Marketing\u201d, the chatbot can send a digital marketing reply.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Settings\"><\/span>3. Settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Settings control the main chatbot behavior.<\/p>\n<p>Here you can enable or disable:<\/p>\n<ul>\n<li>Chatbot<\/li>\n<li>Handoff<\/li>\n<li>Business hours<\/li>\n<\/ul>\n<p>You can also set timezone and working hours.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Execution_Logs\"><\/span>4. Execution Logs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Execution Logs show what happened when a customer message came in.<\/p>\n<p>You can check:<\/p>\n<ul>\n<li>Time<\/li>\n<li>Integration<\/li>\n<li>Phone number<\/li>\n<li>Action<\/li>\n<li>Result<\/li>\n<li>Rule used<\/li>\n<\/ul>\n<p>This helps you see if the chatbot is working properly.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step-by-Step_Guide_to_Create_WhatsApp_Chatbot_Buttons_in_SwiftMaze_CRM\"><\/span>Step-by-Step Guide to Create WhatsApp Chatbot Buttons in SwiftMaze CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"How_to_Create_a_Chatbot_Flows\"><\/span>How to Create a Chatbot Flows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Step_1_Open_Flows\"><\/span>Step 1: Open Flows<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>After clicked on chatbot you will see flows so click on <strong>Flows<\/strong>. Here you can see your chatbot flows.<\/p>\n<p>You may see an existing flow according you generated before.<\/p>\n<p>You can also see details like:<\/p>\n<ul>\n<li>Integration<\/li>\n<li>Status<\/li>\n<li>Rules<\/li>\n<li>Published<\/li>\n<li>Updated<\/li>\n<li>Actions<\/li>\n<\/ul>\n<p>If the flow is live, the status will show <strong>Published<\/strong>.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Step_2_Create_a_New_Flow\"><\/span>Step 2: Create a New Flow<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Click on <strong>Create Flow<\/strong>.<\/p>\n<p>A popup will open.<\/p>\n<p>You will see fields like:<\/p>\n<ul>\n<li>Integration<\/li>\n<li>Flow Name<\/li>\n<li>Description<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Step_3_Select_Integration\"><\/span>Step 3: Select Integration<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>In the Integration field, select your WhatsApp integration.<\/p>\n<p>Example:<\/p>\n<p>WhatsApp &#8211; SwiftMaze Tech Private Limited<\/p>\n<p>This tells the system which WhatsApp account should use this chatbot flow.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Step_4_Add_Flow_Name\"><\/span>Step 4: Add Flow Name<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Add a simple flow name.<\/p>\n<p>Example:<\/p>\n<p>New Lead Capture Flow<\/p>\n<p>Other examples:<\/p>\n<ul>\n<li>Welcome Automation<\/li>\n<li>Service Enquiry Flow<\/li>\n<li>Pricing Enquiry Flow<\/li>\n<li>Demo Booking Flow<\/li>\n<li>Support Flow<\/li>\n<li>Main Service Intake Flow<\/li>\n<\/ul>\n<p>Use a clear name so your team can understand the flow later.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-927 size-full\" src=\"https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/create-whatsapp-chatbot-flows-in-swiftmaze-crm.webp\" alt=\"create whatsapp chatbot flows in swiftmaze crm\" width=\"1639\" height=\"807\" srcset=\"https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/create-whatsapp-chatbot-flows-in-swiftmaze-crm.webp 1639w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/create-whatsapp-chatbot-flows-in-swiftmaze-crm-300x148.webp 300w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/create-whatsapp-chatbot-flows-in-swiftmaze-crm-1024x504.webp 1024w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/create-whatsapp-chatbot-flows-in-swiftmaze-crm-768x378.webp 768w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/create-whatsapp-chatbot-flows-in-swiftmaze-crm-1536x756.webp 1536w\" sizes=\"(max-width: 1639px) 100vw, 1639px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Step_5_Add_Description\"><\/span>Step 5: Add Description<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Add a short description.<\/p>\n<p>Example: This flow welcomes new customers, shows service options, and captures lead interest.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Step_6_Click_Create_Flow\"><\/span>Step 6: Click Create Flow<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>After adding details, click on <strong>Create Flow<\/strong>. Now your chatbot flow is created.<\/p>\n<p>Next, you need to create rules inside this flow.<\/p>\n<blockquote><p>Important note about lead saving<\/p>\n<p>When a customer selects a chatbot option, the chat appears in the Inbox. From the Inbox, your team can click the Save Lead option and save that customer as a lead.<\/p>\n<p>This helps your team keep important WhatsApp enquiries in the Leads section for follow-up.<\/p><\/blockquote>\n<h3><span class=\"ez-toc-section\" id=\"How_to_Create_a_Chatbot_Rule\"><\/span>How to Create a Chatbot Rule<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Step_1_Go_to_Rules\"><\/span>Step 1: Go to Rules<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Inside Chatbot, click on <strong>Rules<\/strong>.<\/p>\n<p>Then click on create rule or add rule.<\/p>\n<p>The Create Chatbot Rule page will open.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Step_2_Add_Rule_Name\"><\/span>Step 2: Add Rule Name<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>In the Rule Name field, add a clear name.<\/p>\n<p>Example:<\/p>\n<p>Welcome Main Menu<\/p>\n<p>Other examples:<\/p>\n<ul>\n<li>Pricing Reply<\/li>\n<li>Demo Booking Reply<\/li>\n<li>Support Handoff<\/li>\n<li>Website Development Reply<\/li>\n<li>Digital Marketing Reply<\/li>\n<li>Invalid Input Fallback<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Step_3_Select_Rule_Type\"><\/span>Step 3: Select Rule Type<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>You will see rule types like:<\/p>\n<ul>\n<li>Welcome<\/li>\n<li>Keyword<\/li>\n<li>Fallback<\/li>\n<li>Business Hours<\/li>\n<li>Handoff<\/li>\n<\/ul>\n<p>Choose the rule type based on your need.<\/p>\n<blockquote>\n<p class=\"isSelectedEnd\"><strong>Watch this SwiftMaze WhatsApp CRM chatbot tutorial to see how auto replies, rules, flows, and keyword automation work inside the dashboard.<\/strong><\/p>\n<\/blockquote>\n<p class=\"isSelectedEnd\"><a href=\"https:\/\/youtu.be\/pMKl5Ejp2Gc\">https:\/\/youtu.be\/pMKl5Ejp2Gc<\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_Each_Rule_Type_Means\"><\/span>What Each Rule Type Means<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h5><span class=\"ez-toc-section\" id=\"Welcome\"><\/span>Welcome<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Use this when you want to send the first message to a new customer.<\/p>\n<p>Example:<\/p>\n<p>Customer sends hi.<\/p>\n<p>Bot sends welcome message with service options.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Keyword\"><\/span>Keyword<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Use this when you want the bot to reply based on customer words.<\/p>\n<p>Example:<\/p>\n<p>Customer sends pricing.<\/p>\n<p>Bot sends pricing related reply.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Fallback\"><\/span>Fallback<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Use this when the bot does not understand the customer message.<\/p>\n<p>Example:<\/p>\n<p>Customer sends something that does not match any rule.<\/p>\n<p>Bot sends:<\/p>\n<p>Sorry, I could not understand that. Please choose one option from the menu.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Business_Hours\"><\/span>Business Hours<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Use this to control replies based on your working hours.<\/p>\n<p>Example:<\/p>\n<p>If customer messages after office time, bot can say:<\/p>\n<p>Our team is offline right now. We will reply during business hours.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Handoff\"><\/span>Handoff<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Use this when the chatbot should move the chat to a human team member.<\/p>\n<p>Example:<\/p>\n<p>Customer selects Talk to Sales.<\/p>\n<p>The chat can be moved to the inbox for manual reply.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Step_4_Set_Priority\"><\/span>Step 4: Set Priority<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Priority decides which rule should run first.<\/p>\n<p>A lower or higher number may be used based on your system rule order.<\/p>\n<p>In your dashboard, examples show priority like 10 or 100.<\/p>\n<p>Use priority carefully.<\/p>\n<p>For example:<\/p>\n<p>Welcome rule can have high priority.<\/p>\n<p>Fallback rule should usually run after other rules.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-926 size-full\" src=\"https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/whatsapp-chatbot-rules-in-swiftmaze-crm.webp\" alt=\"whatsapp chatbot rules in swiftmaze crm\" width=\"1634\" height=\"876\" srcset=\"https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/whatsapp-chatbot-rules-in-swiftmaze-crm.webp 1634w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/whatsapp-chatbot-rules-in-swiftmaze-crm-300x161.webp 300w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/whatsapp-chatbot-rules-in-swiftmaze-crm-1024x549.webp 1024w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/whatsapp-chatbot-rules-in-swiftmaze-crm-768x412.webp 768w, https:\/\/www.swiftmazetech.com\/blog\/wp-content\/uploads\/2026\/06\/whatsapp-chatbot-rules-in-swiftmaze-crm-1536x823.webp 1536w\" sizes=\"(max-width: 1634px) 100vw, 1634px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Step_5_Add_Description-2\"><\/span>Step 5: Add Description<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Add a short note about the rule.<\/p>\n<p>Example:<\/p>\n<p>Primary service selection menu<\/p>\n<p>This helps your team understand the rule later.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Add_Interactive_Chatbot_Buttons_or_List_Options\"><\/span>How to Add Interactive Chatbot Buttons or List Options<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In SwiftMaze CRM, you can create an interactive reply.<\/p>\n<p>This can show a button like <strong>Choose Service<\/strong> and then show a list of service options.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_1_Select_Response_Type\"><\/span>Step 1: Select Response Type<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In the rule page, find <strong>Response Type<\/strong>.<\/p>\n<ul>\n<li>Select: Interactive<\/li>\n<\/ul>\n<p>This is used when you want to show clickable options instead of only text.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_2_Add_Interactive_Message_Text\"><\/span>Step 2: Add Interactive Message Text<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Write the main message that the customer will see.<\/p>\n<p><strong>Example:<\/strong><\/p>\n<blockquote><p>Hello<\/p>\n<p>Welcome to SwiftMaze Tech Private Limited.<\/p>\n<p>Thank you for contacting us. We help businesses with digital solutions and growth services.<\/p>\n<p>Please select the service you are interested in from the options below.<\/p><\/blockquote>\n<p><strong>Keep this message short and clear.<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_3_Choose_Interactive_Type\"><\/span>Step 3: Choose Interactive Type<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In Interactive Reply Settings, select the interactive type.<\/p>\n<ul>\n<li>Example: List Selection<\/li>\n<\/ul>\n<p>This means the customer can click a button and then choose from a list.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_4_Add_Button_Text\"><\/span>Step 4: Add Button Text<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Add button text.<\/p>\n<ul>\n<li>Example: Choose Service<\/li>\n<\/ul>\n<p>This is the button the customer will tap.<\/p>\n<p><strong>Keep button text short.<\/strong><\/p>\n<p>Good button text examples:<\/p>\n<ul>\n<li>Choose Service<\/li>\n<li>Select Option<\/li>\n<li>Get Details<\/li>\n<li>Book Demo<\/li>\n<li>Talk to Team<\/li>\n<li>Need Support<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Step_5_Add_Footer_Text\"><\/span>Step 5: Add Footer Text<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Footer text is optional.<\/p>\n<ul>\n<li>Example: Choose the best matching service<\/li>\n<\/ul>\n<p>This appears below the message or near the interactive option.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_6_Add_Header_Text\"><\/span>Step 6: Add Header Text<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Header text is optional.<\/p>\n<ul>\n<li>Example: SwiftMaze Support<\/li>\n<\/ul>\n<p>This helps make the message look more clear.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_7_Add_Section_Title\"><\/span>Step 7: Add Section Title<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Add a section title for your list.<\/p>\n<ul>\n<li>Example: Main Services<\/li>\n<\/ul>\n<p>This tells the customer what the list is about.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_8_Add_List_Rows\"><\/span>Step 8: Add List Rows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Now add the list rows.<\/p>\n<p>Each row should have:<\/p>\n<ul>\n<li>Option name<\/li>\n<li>Option value or ID<\/li>\n<li>Short description<\/li>\n<\/ul>\n<p>Example list rows:<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Website_Development\"><\/span>Website Development<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Row 1<\/li>\n<li>Option name: Website Development<\/li>\n<li>Value: website_development<\/li>\n<li>Description: Business, ecommerce, custom websites<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Digital_Marketing\"><\/span>Digital Marketing<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Row 2<\/li>\n<li>Option name: Digital Marketing<\/li>\n<li>Value: digital_marketing<\/li>\n<li>Description: SEO, Meta Ads, Google Ads<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"IT_Training\"><\/span>IT Training<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Row 3<\/li>\n<li>Option name: IT Training<\/li>\n<li>Value: it_training<\/li>\n<li>Description: Courses, internship, job-oriented training<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"AI_Agent\"><\/span>AI Agent<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Row 4<\/li>\n<li>Option name: AI Agent<\/li>\n<li>Value: ai_agent<\/li>\n<li>Description: Automation and AI workflow setup<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"App_Development\"><\/span>App Development<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Row 5<\/li>\n<li>Option name: App Development<\/li>\n<li>Value: app_development<\/li>\n<li>Description: Android, iOS, cross-platform<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Software_Development\"><\/span>Software Development<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Row 6<\/li>\n<li>Option name: Software Development<\/li>\n<li>Value: software_development<\/li>\n<li>Description: CRM, ERP, custom systems<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Step_9_Check_the_WhatsApp_Live_Preview\"><\/span>Step 9: Check the WhatsApp Live Preview<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>On the right side, you can see WhatsApp Live Preview.<\/p>\n<p>This preview shows how your message will look to the customer.<\/p>\n<p>Check:<\/p>\n<ul>\n<li>Main message<\/li>\n<li>Button text<\/li>\n<li>List options<\/li>\n<li>Descriptions<\/li>\n<li>Spelling<\/li>\n<li>Flow clarity<\/li>\n<\/ul>\n<p>If the preview looks good, save the rule.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_10_Create_Draft_or_Create_and_Publish\"><\/span>Step 10: Create Draft or Create and Publish<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>At the bottom, you may see options like:<\/p>\n<ul>\n<li>Cancel<\/li>\n<li>Create Draft<\/li>\n<li>Create and Publish<\/li>\n<\/ul>\n<p>If you want to test later, click <strong>Create Draft<\/strong>.<\/p>\n<p>If you are ready to make it live, click <strong>Create and Publish<\/strong>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Use_Keywords_in_Chatbot_Rules\"><\/span>How to Use Keywords in Chatbot Rules<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Keywords tell the bot when to send a reply. In the rule page, you can add keywords like:<\/p>\n<ul>\n<li><strong>contains: pricing<\/strong><\/li>\n<li><strong>exact: hi<\/strong><\/li>\n<\/ul>\n<p>This means:<\/p>\n<ul>\n<li>If the customer message contains \u201cpricing\u201d, the rule can run.<\/li>\n<li>If the customer message is exactly \u201chi\u201d, the rule can run.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Keyword_Examples_for_Lead_Capture\"><\/span>Keyword Examples for Lead Capture<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use these keywords:<\/p>\n<ul>\n<li>hello<\/li>\n<li>price<\/li>\n<li>pricing<\/li>\n<li>demo<\/li>\n<li>interested<\/li>\n<li>website<\/li>\n<li>digital marketing<\/li>\n<li>app<\/li>\n<li>crm<\/li>\n<li>support<\/li>\n<li>course<\/li>\n<li>training<\/li>\n<li>ai agent<\/li>\n<li>hi<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Simple_Keyword_Tips\"><\/span>Simple Keyword Tips<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use simple customer words. Do not add only technical words.<\/p>\n<p>Customers may type:<\/p>\n<ul>\n<li>price<\/li>\n<li>details<\/li>\n<li>demo<\/li>\n<li>call<\/li>\n<li>service<\/li>\n<li>support<\/li>\n<\/ul>\n<p>So your keywords should match real customer language.<\/p>\n<p><strong>Read Also:\u00a0<a href=\"https:\/\/www.swiftmazetech.com\/blog\/how-to-build-a-lead-management-system-using-whatsapp-crm\/\" target=\"_blank\" rel=\"noopener\">How to Build a Lead Management System Using WhatsApp + CRM<\/a><\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Important_Rule_Options\"><\/span>Important Rule Options<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>On the rule page, you may see options like:<\/p>\n<ul>\n<li>One time per conversation<\/li>\n<li>Stop after match<\/li>\n<li>Handoff to inbox<\/li>\n<\/ul>\n<p>Let us understand them.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"One_Time_Per_Conversation\"><\/span>One Time Per Conversation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use this if you want the rule to run only once in one customer chat.<\/p>\n<ul>\n<li>Example: Welcome message should not repeat again and again.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Stop_After_Match\"><\/span>Stop After Match<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use this when you want the system to stop checking other rules after one rule is matched.<\/p>\n<p>This helps avoid sending multiple bot replies for the same message.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Handoff_to_Inbox\"><\/span>Handoff to Inbox<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use this when the chatbot should move the conversation to a human team.<\/p>\n<ul>\n<li>Example: Customer selects Talk to Sales.<\/li>\n<\/ul>\n<p>Now your sales team should reply from the inbox.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Set_Chatbot_Settings\"><\/span>How to Set Chatbot Settings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before making your chatbot live, check the Settings section.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_1_Open_Chatbot_Settings\"><\/span>Step 1: Open Chatbot Settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Go to: Chatbot &gt; Settings<\/p>\n<p>Here you will see options like:<\/p>\n<ul>\n<li>Enable chatbot<\/li>\n<li>Enable handoff<\/li>\n<li>Enable business hours<\/li>\n<li>Timezone<\/li>\n<li>Business Hours Builder<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Step_2_Enable_Chatbot\"><\/span>Step 2: Enable Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Turn on <strong>Enable chatbot<\/strong>.<\/p>\n<p>This allows the chatbot to send automatic replies for this integration.<\/p>\n<p>If this is off, your chatbot rules may not run.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_3_Enable_Handoff\"><\/span>Step 3: Enable Handoff<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Turn on <strong>Enable handoff<\/strong>.<\/p>\n<p>This helps move the conversation to the inbox when the bot cannot handle it or when customer needs human help.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_4_Enable_Business_Hours\"><\/span>Step 4: Enable Business Hours<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Turn on <strong>Enable business hours<\/strong> if you want chatbot availability based on office timing.<\/p>\n<p>This is useful when your team works only during fixed hours.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_5_Set_Timezone\"><\/span>Step 5: Set Timezone<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Choose the correct timezone.<\/p>\n<p>For India, use:<\/p>\n<p>Asia\/Kolkata<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_6_Set_Business_Hours\"><\/span>Step 6: Set Business Hours<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use the Business Hours Builder to set working days and time.<\/p>\n<p>Example:<\/p>\n<ul>\n<li>Monday: 09:00 am to 06:00 pm<\/li>\n<li>Tuesday: 09:00 am to 06:00 pm<\/li>\n<li>Wednesday: 09:00 am to 06:00 pm<\/li>\n<li>Thursday: 09:00 am to 06:00 pm<\/li>\n<li>Friday: 09:00 am to 06:00 pm<\/li>\n<li>Saturday: 10:00 am to 02:00 pm<\/li>\n<li>Sunday: 10:00 am to 02:00 pm<\/li>\n<\/ul>\n<p>You can turn days on or off based on your business.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_7_Save_Settings\"><\/span>Step 7: Save Settings<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>After setting everything, click <strong>Save Settings<\/strong>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Check_Chatbot_Execution_Logs\"><\/span>How to Check Chatbot Execution Logs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Execution Logs help you understand if your chatbot is working properly.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_1_Open_Execution_Logs\"><\/span>Step 1: Open Execution Logs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Go to:<\/p>\n<p>Chatbot &gt; Execution Logs<\/p>\n<p>Here you can see chatbot activity.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_2_Use_Search_and_Filters\"><\/span>Step 2: Use Search and Filters<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You can search by:<\/p>\n<ul>\n<li>Phone<\/li>\n<li>Rule<\/li>\n<li>Flow<\/li>\n<li>Integration<\/li>\n<li>Keyword<\/li>\n<\/ul>\n<p>You can also filter by:<\/p>\n<ul>\n<li>Result<\/li>\n<li>Action<\/li>\n<li>Rows<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Step_3_Check_the_Log_Table\"><\/span>Step 3: Check the Log Table<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The log table can show:<\/p>\n<ul>\n<li>Time<\/li>\n<li>Integration<\/li>\n<li>Phone<\/li>\n<li>Action<\/li>\n<li>Result<\/li>\n<li>Rule<\/li>\n<li>View action<\/li>\n<\/ul>\n<p>Example:<\/p>\n<p>Action: Handoff<br \/>\nResult: Success<br \/>\nRule: Fallback Invalid Input<\/p>\n<p>This means the chatbot moved the conversation to handoff successfully.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_4_Use_Logs_to_Improve_Chatbot\"><\/span>Step 4: Use Logs to Improve Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>When many customers go to fallback, your chatbot may need better keywords.<\/p>\n<p>A high number of handoffs can mean your bot needs clearer options.<\/p>\n<p>For a rule that is not running, check:<\/p>\n<ul>\n<li>Keywords<\/li>\n<li>Rule type<\/li>\n<li>Flow status<\/li>\n<li>Published status<\/li>\n<li>Chatbot settings<\/li>\n<li>Business hours<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Best_WhatsApp_Chatbot_Button_Examples_for_Lead_Capture\"><\/span>Best WhatsApp Chatbot Button Examples for Lead Capture<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Example_1_IT_Service_Company\"><\/span>Example 1: IT Service Company<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Message:<\/strong><\/p>\n<blockquote><p>Hello<\/p>\n<p>Welcome to SwiftMaze Tech Private Limited.<\/p>\n<p>Please choose the service you need.<\/p>\n<p>Button:<\/p>\n<p>Choose Service<\/p><\/blockquote>\n<p>Options:<\/p>\n<ul>\n<li>Website Development<\/li>\n<li>Digital Marketing<\/li>\n<li>App Development<\/li>\n<li>Software Development<\/li>\n<li>AI Agent<\/li>\n<li>IT Training<\/li>\n<\/ul>\n<p>Best for:<\/p>\n<p>IT companies, agencies, software companies, service providers.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Example_2_Digital_Marketing_Lead\"><\/span>Example 2: Digital Marketing Lead<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Message for digital marketing:<\/strong><\/p>\n<blockquote><p>Thanks for your interest in our digital marketing service.<\/p>\n<p>Which service do you need?<\/p><\/blockquote>\n<p>Options:<\/p>\n<ul>\n<li>SEO<\/li>\n<li>Google Ads<\/li>\n<li>Meta Ads<\/li>\n<li>Full Marketing Plan<\/li>\n<\/ul>\n<p>Next reply:<\/p>\n<p>Please share your business website and city. Our team will check and guide you.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Example_3_Demo_Booking_Lead\"><\/span>Example 3: Demo Booking Lead<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Message:<\/strong><\/p>\n<blockquote><p>Do you want to book a demo?<\/p><\/blockquote>\n<p>Options:<\/p>\n<ul>\n<li>Book Today<\/li>\n<li>Book Tomorrow<\/li>\n<li>Talk to Team<\/li>\n<\/ul>\n<p>Next reply:<\/p>\n<p>Please share your name and preferred time. Our team will contact you.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Example_4_Support_Flow\"><\/span>Example 4: Support Flow<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Message:<\/strong><\/p>\n<blockquote><p>How can we help you?<\/p><\/blockquote>\n<p>Options:<\/p>\n<ul>\n<li>Login Issue<\/li>\n<li>Campaign Issue<\/li>\n<li>Template Issue<\/li>\n<li>Talk to Support<\/li>\n<\/ul>\n<p>Next reply:<\/p>\n<p>Please share your issue in short. Our support team will check and reply.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Example_5_Training_Enquiry\"><\/span>Example 5: Training Enquiry<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Message:<\/strong><\/p>\n<blockquote><p>Which training details do you need?<\/p><\/blockquote>\n<p>Options:<\/p>\n<ul>\n<li>Digital Marketing<\/li>\n<li>Web Design<\/li>\n<li>App Development<\/li>\n<li>AI Automation<\/li>\n<\/ul>\n<p>Next reply:<\/p>\n<p>Please share your name, city, and preferred course. Our team will guide you.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Best_Practices_for_WhatsApp_Chatbot_Buttons\"><\/span>Best Practices for WhatsApp Chatbot Buttons<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Keep_the_First_Message_Short\"><\/span>1. Keep the First Message Short<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Do not write a very long message.<\/p>\n<p>Customers should quickly understand what to do.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Use_Simple_Button_Text\"><\/span>2. Use Simple Button Text<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Good examples:<\/p>\n<ul>\n<li>Choose Service<\/li>\n<li>Book Demo<\/li>\n<li>Get Price<\/li>\n<li>Talk to Team<\/li>\n<li>Need Support<\/li>\n<\/ul>\n<p>Avoid long text.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Add_Only_Useful_Options\"><\/span>3. Add Only Useful Options<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Do not add too many options.<\/p>\n<p>Start with your main services.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Use_Human_Handoff\"><\/span>4. Use Human Handoff<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Always give customers a way to reach your team.<\/p>\n<p>Bots are helpful, but some customers need human support.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Test_the_Preview\"><\/span>5. Test the Preview<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Always check WhatsApp Live Preview before publishing.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Check_Logs_After_Publishing\"><\/span>6. Check Logs After Publishing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>After going live, check Execution Logs.<\/p>\n<p>This helps you find problems and improve the chatbot.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Keep_Keywords_Natural\"><\/span>7. Keep Keywords Natural<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use words that real customers type.<\/p>\n<p>Example:<\/p>\n<ul>\n<li>price<\/li>\n<li>demo<\/li>\n<li>help<\/li>\n<li>support<\/li>\n<li>details<\/li>\n<li>service<\/li>\n<li>call<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"8_Update_Your_Flow_Regularly\"><\/span>8. Update Your Flow Regularly<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Your services, offers, and team process may change.<\/p>\n<p>So review your chatbot every few weeks.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Common_Mistakes_to_Avoid\"><\/span>Common Mistakes to Avoid<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Mistake_1_Creating_Flow_but_Not_Publishing_It\"><\/span>Mistake 1: Creating Flow but Not Publishing It<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If the flow is not published, it may not work for customers.<\/p>\n<p>Always check flow status.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mistake_2_Chatbot_Setting_Is_Off\"><\/span>Mistake 2: Chatbot Setting Is Off<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If Enable Chatbot is off, rules may not run.<\/p>\n<p>Check Settings before testing.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mistake_3_Wrong_Keywords\"><\/span>Mistake 3: Wrong Keywords<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If your keywords do not match customer messages, the chatbot will not reply properly.<\/p>\n<p>Use simple keywords.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mistake_4_No_Fallback_Rule\"><\/span>Mistake 4: No Fallback Rule<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Always create a fallback rule.<\/p>\n<p>If the bot does not understand the message, fallback helps guide the customer.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mistake_5_No_Handoff_Option\"><\/span>Mistake 5: No Handoff Option<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If the bot cannot solve the issue, the customer should reach your team.<\/p>\n<p>Enable handoff and use handoff to inbox where needed.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mistake_6_No_Business_Hours_Setup\"><\/span>Mistake 6: No Business Hours Setup<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If your team is offline, customers should know when they will get a reply.<\/p>\n<p>Use business hours for better customer experience.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mistake_7_Not_Checking_Execution_Logs\"><\/span>Mistake 7: Not Checking Execution Logs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Logs show what is working and what is not.<\/p>\n<p>Check logs after publishing.<\/p>\n<blockquote><p><strong>Want to see the full SwiftMaze WhatsApp CRM system? Watch the complete demo here.<\/strong><\/p><\/blockquote>\n<p class=\"isSelectedEnd\"><a href=\"https:\/\/youtu.be\/Y7hgaeAUjhs\">https:\/\/youtu.be\/Y7hgaeAUjhs<\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Final_Words\"><\/span>Final Words<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>WhatsApp chatbot buttons make lead capture simple. Chatbot buttons help customers choose the right service. Your team can understand the customer need faster. This also reduces repeated manual replies. With SwiftMaze WhatsApp CRM, you can create flows, add rules, set interactive replies, enable handoff, set business hours, and check execution logs from one dashboard.<\/p>\n<ul>\n<li>Start with a simple welcome flow.<\/li>\n<li>Show your main services.<\/li>\n<li>Add clear button options.<\/li>\n<li>Enable handoff.<\/li>\n<li>Test the chatbot.<\/li>\n<li>Check logs.<\/li>\n<li>Then improve the flow based on real customer replies.<\/li>\n<li>This simple setup can help your business reply faster, capture more leads, and manage WhatsApp enquiries in a better way.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_What_are_WhatsApp_chatbot_buttons\"><\/span>1. What are WhatsApp chatbot buttons?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>WhatsApp chatbot buttons are clickable options inside a WhatsApp message. They help customers choose what they need without typing a long reply.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Can_I_create_chatbot_buttons_in_SwiftMaze_CRM\"><\/span>2. Can I create chatbot buttons in SwiftMaze CRM?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes. In SwiftMaze CRM, you can create chatbot flows and rules with interactive replies like list selection and service options.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_What_is_a_chatbot_flow_in_SwiftMaze_CRM\"><\/span>3. What is a chatbot flow in SwiftMaze CRM?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A chatbot flow is a group of chatbot rules. It controls how the bot replies to customer messages for one WhatsApp integration.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_What_is_a_chatbot_rule\"><\/span>4. What is a chatbot rule?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A chatbot rule tells the bot what to do when a customer sends a message or selects an option.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_What_is_the_use_of_keywords_in_chatbot_rules\"><\/span>5. What is the use of keywords in chatbot rules?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Keywords help the bot understand when to send a reply. For example, if the customer sends \u201cpricing\u201d, the bot can send a pricing reply.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_What_is_handoff_in_SwiftMaze_CRM\"><\/span>6. What is handoff in SwiftMaze CRM?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Handoff moves the chat from bot to human team. This is useful when the bot cannot answer or when the customer wants to talk to your team.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Why_should_I_use_business_hours_in_chatbot_settings\"><\/span>7. Why should I use business hours in chatbot settings?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Business hours help you control when the chatbot and team support should be active. It also helps customers know when they can expect a reply.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_How_can_I_check_if_my_chatbot_is_working\"><\/span>8. How can I check if my chatbot is working?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You can check Execution Logs. Logs show the customer phone number, action, result, and matched rule.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"9_Should_I_use_fallback_rules\"><\/span>9. Should I use fallback rules?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes. A fallback rule helps when the bot does not understand the customer message. It can guide the customer back to the main menu or move the chat to your team.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"10_What_is_the_best_first_chatbot_menu_for_lead_capture\"><\/span>10. 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